Shipping Policy

Effective Date: June 25, 2026

Sunshine Labs is committed to processing and shipping orders as quickly and professionally as possible.

Order Processing

Orders are typically processed after payment confirmation. Processing times may vary depending on product availability, order volume, shipping carrier schedules, holidays, or verification requirements.

Shipping Address

Customers are responsible for entering accurate and complete shipping information at checkout. Sunshine Labs is not responsible for delays, lost packages, or delivery issues caused by incorrect, incomplete, or undeliverable addresses.

Shipping Methods

Available shipping methods and estimated delivery times may be shown at checkout. Delivery estimates are provided by shipping carriers and are not guaranteed.

Shipping Delays

Shipping delays may occur due to weather, carrier issues, holidays, customs delays, incorrect address information, high order volume, or other circumstances outside our control.

Once an order has been handed to the shipping carrier, Sunshine Labs is not responsible for carrier delays.

Tracking Information

When available, tracking information will be provided after the order has shipped. Customers are responsible for monitoring tracking updates and contacting the carrier for delivery-related issues.

Lost or Stolen Packages

Sunshine Labs is not responsible for packages marked as delivered by the carrier but reported lost, missing, or stolen. Customers should contact the shipping carrier directly for delivery confirmation, investigation, or claim assistance.

Damaged Packages

If a package arrives damaged, contact us as soon as possible with your order number, photos of the damaged packaging, and photos of the product condition. We will review the issue and determine the best available resolution.

Shipping Restrictions

Some products may be subject to shipping restrictions based on location, laws, regulations, or carrier rules. Sunshine Labs reserves the right to cancel or refuse orders that cannot be shipped legally or safely.

Research Use Only Notice

All products are shipped strictly for laboratory research purposes only. Customers are responsible for ensuring compliance with all applicable laws and regulations in their location.

Contact Information

For shipping-related questions, contact us at:

Email: cs@sunshinelabs.net